Nine Squares · Dubai and Abu Dhabi, United Arab Emirates
Nine Squares simplifies customized hot pot ordering with HYP ERP
About Nine Squares
A hot pot restaurant brand replaced a POS that could not handle its build-your-own menu. HYPOS now manages customized orders with automatic pricing, connected to inventory, purchasing, accounting and HR across three branches.
Nine Squares is a hot pot restaurant brand with three branches in Dubai and Abu Dhabi. Instead of fixed menu items, customers build their own meals by choosing ingredients, cooking options and extras, so the POS has to handle many product combinations, substitutions and price variations.
The challenge
The previous ERP/POS solution could not handle Nine Squares' customized menu. Orders involve many options, modifiers, ingredient combinations and cooking methods, and customer choices can change the final price, so totals have to be calculated dynamically.
Standard POS configurations were not flexible enough, which complicated order processing and led to manual workarounds. The business also faced challenges with inventory visibility and HR and payroll, and needed one platform connecting its menu with stock, finance and employee administration.
Why Nine Squares chose HYP ERP
Nine Squares chose HYP ERP for its integrated approach, combining POS, Inventory, Accounting and HR in one cloud platform. The flexibility of HYPOS to handle complex menu structures was particularly valuable for its hot pot concept, together with configurable ordering, integrated back-office modules and reliable technical support.
The solution
- Customized hot pot ordering. HYPOS was configured for the non-standard menu. Product selection rules, modifiers and customized ordering screens let staff take orders with different ingredients, cooking options, add-ons and substitutions.
- Dynamic pricing. Order totals are calculated automatically from each customer's selections, reducing the need for manual calculations and workarounds.
- Restaurant sales and branches. HYPOS runs dine-in orders, table management, cashier operations and daily sales closing in all three branches, with sales reporting for each branch.
- Inventory, recipes and purchasing. Ingredients, stock movements and transfers between locations are managed in HYP ERP Inventory. Recipes link ingredient consumption to stock, and purchasing and supplier management are connected to inventory.
- Accounting and finance. Financial transactions, expenses, supplier balances and reporting are connected to restaurant sales and operations for more consistent financial information.
- HR and payroll. Employee administration and payroll run in the same integrated environment.
The results
- Customized menu items, with flexible ingredient selections, modifiers, substitutions and dynamically priced orders, managed in the POS.
- Faster, easier order processing, with customized ordering screens and automatic price calculation.
- An improved ordering experience that fits the build-your-own dining concept.
- Better inventory control through connected inventory, recipes, ingredient consumption and purchasing.
- Better financial reporting and branch visibility across the three restaurants.
Your restaurant is unique. Your POS should be too.
With customized hot pot ordering on HYPOS and its core business connected through HYP ERP, Nine Squares has a flexible foundation for its dining concept, inventory, finance and HR as requirements evolve. See how HYPOS and HYP ERP support complex menus and customized ordering workflows.