Article
Facility Management Contracts: Tracking SLAs, Work Orders and Monthly Billing
How FM companies track PPM, reactive work orders and SLAs, and build a monthly bill with KPI deductions that clients can check, with a worked example.
Industries
Service contracts, spare parts, subcontractors, technicians and billing sit in one system, so each job is traced from the customer's call to the invoice.
Facility management ERP runs the business of maintenance contractors: service contracts, job requests, spare parts, technicians, subcontractors and billing.
In HYP ERP, it combines Projects & Contracts, Procurement & Inventory, Maintenance Management, HR & Payroll and Accounting & Finance for companies that deliver maintenance contracts and facility services.
HYP ERP
A maintenance contractor serves many sites. Requests arrive by phone, technicians draw parts from a central store and subcontractors cover specialist trades. With each step in its own spreadsheet, nobody knows which parts went to which site, or whether a contract still pays.
Each customer, site and contract keeps its service commitments, agreements and request history.
HYP ERP
Log a request against the site or contract, with requirements, team and follow-up documents.
HYP ERP
Technicians raise material requisitions; stores issue parts, transfer stock and run counts.
HYP ERP
Vendor quotations become purchase orders for parts and approved third-party trades.
HYP ERP
HYP HCM holds technician records, leave, overtime and payroll; staff see payslips in the ESS Mobile App.
HYP ERP
Supplier expenses, service invoices and project costs meet in accounting.
HYP ERP
Your operation, end to end
Follow the work from the first step to the books. Every step uses the same data, so nothing is typed twice between departments.
Step 1 of 5
Site, contract, team and required parts or trades.
In HYP ERP: Projects & Contracts

Step 2 of 5
Purchase orders for parts and subcontractors.
In HYP ERP: Procurement & Inventory

Step 3 of 5
Parts released from stores to the team.
In HYP ERP: Procurement & Inventory

Step 4 of 5
Customer invoices and cost review.
In HYP ERP: Accounting & Finance

Step 5 of 5
Attendance, overtime and salaries.
In HYP ERP: HR & Payroll

Jobs as projects with tasks, requests, issues and costs.
Buys parts and outside services, and moves spare parts between central stores and site teams.
Personnel files, attendance and salaries for field staff.
Built for GCC rules
Service invoices and subcontractor bills carry VAT beside contract costs.
ZATCA Phase 2 certified e-invoicing serves Saudi entities; UAE readiness runs through an Accredited Service Provider.
Technician payroll produces WPS files and end-of-service settlements.
What each role sees
Each request has a responsible team and its material list.
Parts and subcontractor needs reach purchasing from the job, not by phone.
Finance reads each contract's cost and billing directly.
Pricing
Pricing depends on users, companies and branches, and the modules you pick. Build your request in a few minutes with the facility management profile, and a consultant replies within one working day to prepare your quotation. Maintenance companies usually start with Projects & Contracts and Procurement & Inventory.
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Read the articleOpen Build Your Quote with the facility management profile, which preselects the usual modules, then set users. A HYP ERP consultant then replies within one working day.
Yes. HYP ERP for Facility Management & Maintenance Services runs contracts, spare parts, purchasing, technicians and accounting for maintenance companies in the UAE, Saudi Arabia and the wider MENA region, with VAT records, WPS salary files and ZATCA Phase 2 certified e-invoicing.
Yes. In HYP ERP for Facility Management & Maintenance Services, technicians raise material requisitions, and stores record every issue, transfer and count.
Yes. HYP ERP for Facility Management & Maintenance Services holds subcontractor records, quotation requests and purchase orders for approved third-party services, and posts their invoices to accounting.
See one service request move through parts, technicians and billing.