Let customers, suppliers and staff serve themselves

Four stakeholder portals and what each user can do

• Employee Portal for staff, managers and approvers. Employees submit requests, view salary and payslip information, open their employee records, manage timesheets, review calendars, take part in appraisals and follow assigned tasks. Managers review team activity, approve requests and open planning-related actions where they are authorized. Activity connects with HR, payroll, attendance, appraisals and planning. See the Employee Self-Service (ESS) Portal.
• Supplier Portal for procurement and finance collaboration. Suppliers submit quotations, view purchase orders and order-wise products, follow shipment notices, check goods receipt and return details, view invoices and payments, see outstanding transactions, review accounting statements and maintain their supplier profile. Activity connects with procurement, inventory receiving, accounts payable and vendor statements. See the Supplier Portal.
• Customer Portal for sales, billing, delivery and service. Customers submit sales inquiries, review quotations and orders, view delivery notes, check invoices and due amounts, review outstanding transactions and accounting statements, submit complaints, raise return requests, request credit memos, create service requests and manage their profile. Activity connects with sales, delivery, accounts receivable, service and finance. See the Customer Portal.
• Real Estate Broker Portal for external brokers. Brokers working with developers and property companies view assigned units, check units available for sale, create and follow bookings, review commissions, open draft statements of account and update their profile, within the access rules the developer sets. Activity connects with real estate sales, bookings, commissions and statements. See the Broker Portal.
• Role-based access in every portal. Each portal shows only what the role needs. Employees see employee services; suppliers see their own procurement and finance transactions; customers see their own sales, service and account information; brokers see the units, bookings and commission details that the developer's rules allow. Transparency improves without exposing the rest of the ERP.
• One back office behind all four portals. Because the portals run on HYP ERP data, a stakeholder's action lands in the matching back-office process instead of an inbox. That removes duplicate entry, gives internal teams visibility of what stakeholders have submitted and keeps outward-facing activity in line with internal operations.