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Facility Management Contracts: Tracking SLAs, Work Orders and Monthly Billing
How FM companies track PPM, reactive work orders and SLAs, and build a monthly bill with KPI deductions that clients can check, with a worked example.
Contracts, SLA & Customer Commercial
Customer contracts and SLAs
Contracts, SLA & Customer Commercial keeps long-term customer agreements as working records. SLA data, active and expired contracts and customer commitments stay visible before renewals or obligations are missed.
Contract and SLA capabilities in HYP ERP
Service commitments, recurring agreements and long-term supply arrangements carry obligations over months or years, yet contracts are often archived as static files. Renewals are missed, and each team handles the same customer differently.
SLA master data
Define the core information behind service-linked relationships in SLA master data, so service expectations are formal, internal handling matches contractual commitments and agreements share consistent reference data.
HYP ERP
Customer contracts
Keep customer contracts in a dedicated area of Sales & Distribution, where teams review customer-specific agreements and track commercial commitments that extend beyond routine sales documents.
HYP ERP
Active contract visibility
See which customer agreements are currently valid, which supports operational planning, service follow-up and commercial control across ongoing relationships.
HYP ERP
Expired contract visibility
Identify expired contracts clearly, reducing the operational, financial and relationship risk of a missed expiry date and prompting timely review, renewal discussions and follow-up action.
HYP ERP
Customer commitment tracking
Keep specific obligations, service expectations and commercial conditions visible over the life of the relationship, so sales, service and operations work to the same agreement.
HYP ERP
What's included
What's included in Contracts, SLA & Customer Commercial
The contract screens in the Sales and Distribution module and the records they link to.
Contracts
- SLA master data
- Customer contracts
- Active contracts
- Expired contracts
Linked records
- Customers master data
- Customer transactions inquiry
- Sales orders
- Sales invoices
How a customer contract is managed over its life
Define
Set up SLA master data and the service expectations it describes.
Record
Create the customer contract with its commitments and conditions.
Monitor
Follow active contracts and the obligations each one carries.
Renew or close
Review expired contracts and start renewal discussions in time.
Industries that run on Contracts, SLA & Customer Commercial
From the blog
Guides on this topic
Contract and SLA management FAQs
Does HYP ERP support customer contract management?
Yes. HYP ERP includes a dedicated area for customer contracts within Sales & Distribution, where teams record agreements and track customer-specific commercial commitments alongside sales activity.
Can HYP ERP track active and expired contracts?
Yes. HYP ERP shows active and expired customer contracts, so commercial and service teams in the UAE and the wider MENA region follow up renewals and review agreements before commitments lapse.
Does HYP ERP include SLA management?
Yes. HYP ERP includes SLA master data for service-linked commercial management, giving each service commitment structured reference data that service and sales teams use when handling the customer.
Which businesses use HYP ERP contract and SLA management?
HYP ERP Contracts, SLA & Customer Commercial suits organizations with recurring customer agreements, service-linked commitments or SLA-based relationships that need renewal visibility, control over active and expired contracts and a structured customer relationship framework.
Keep every customer commitment in sight
See SLA master data, active contracts and expired-contract follow-up in HYP ERP Sales & Distribution.